THE ALL-NEW ADP.COM
A human-focused human resource experience
TRANSFORMING ADP.COM FROM BUSINESS-SILOED TO BUYER-CENTRIC
After years of optimizing for conversion, tailoring to business unit objectives and organizing by internal structure, ADP realized their conversion-driving website needed a buyer-driven overhaul.
In an effort to better align business objectives to buyers’ expectations, the Human Capital Management leader engaged SCHERMER to help them build the most relevant, One-ADP experience possible.
CLEARING THE PATHS TO CONVERSION
Our user research found that buyers evaluate and validate potential HCM partners using three primary criteria. They want to ensure a provider: 1) offers service and value for the problems they have; 2) has experience and expertise with businesses like theirs; and 3) provides a level of service that matches the experience they want.
Our resulting strategy pared down ADP’s many offerings, presenting only relevant persona-driven content via multiple, streamlined buyer paths — eliminating multiple product recommendations and inserting timely calls to action. This allowed diverse buyers to easily find the content/solution they sought; quickly demo/validate the offering; accomplish tasks in a sleek, self-directed flow; and finally, signal intent to learn more or buy.
With our insights validated and UX/UI strategy tested, ADP stakeholders collectively and enthusiastically bought into the buyer-centric, One-ADP website strategy that would solve first, and sell second. Instead of exposing ADP’s product-centric structure, we exposed ADP’s customer-centric brand purpose — Always Designing for People.
BUYER-DRIVEN WEBSITE DELIVERS BUSINESS-DRIVING RESULTS
Immediately upon launch, analytics showed a consistent and significant performance surge. Even with campaigns and SEM paused, our content strategy and SEO efforts kept traffic constant, which was critical during ADP’s top selling season. Most impressively, the website performed better than imagined in its first two weeks: lead conversion rates, lead quantity, and lead quality all skyrocketed — with Sales reporting closed/won rates in the double digits.
At these rates, the new ADP.com is on track to yield one-year ROI that’ll pay for the investment multiple times over — before we even begin our next phases of optimization and refinement.
SITE CONVERSIONS VS. PRIOR YEAR
LEADS GENERATED VS. PRIOR YEAR
SITE CONVERSION RATE VS. PRIOR TWO-WEEK BEST
WHAT WE DID
Stakeholder Discovery & Strategy Sessions
Website + Content Audit
Competitive Brand + Website Audit
Business + Buyer Requirements
Persona Dev + Journey Mapping
Info Architecture + Content Strategy
User-Experience Strategy + Design
Digital Brand + UI Design
Design System & Component Library
Content Creation + Copywriting
Usability Testing + Reporting
SEO & Website Analytics
Sitecore Development by ADP